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| | | What is your application issue? | Application won't start.
| Application won't start. If you successfully logged onto the remote server but your application won't start correctly, try logging off the remote server, wait a few moments and then log on again. If your application still won't start contact your primary support person.
| Application freezes.
| Application freezes. If your application stops responding altogether, wait a few minutes. If the problem is on the Internet, it will either clear up in a couple minutes or it will disconnect you from the remote server. If you get disconnected, reboot your workstation and try to log back on. If you can't log back on, see the Connectivity support page on this web site. If you don't get disconnected from the Internet and your application remains frozen after waiting a few minutes, then try to log off of the remote server by clicking the Start | Log Off button on the remote desktop. If the Start button on the remote desktop is unavailable or unresponsive then call your primary support person and ask them to reset your session on the remote server.
| Key strokes are slow to appear on screen.
| Key strokes are slow to appear on screen. If key strokes take a while to show up on the screen, this is almost certainly a temporary slowness issue on the Internet. Log off, wait a few minutes and then log back on. If the problem persists, try browsing to web sites you visit frequently. If browsing is slow, call your Internet Service Provider. If browsing is normal, reboot your workstation. If the remote server is still slow, call your support person.
| Application functionality.
| Application functionality. To find out how to print a certain report or how to perform some function within your application, select the Help menu item in your application. The application's developer probably has a support web site that you can also search. If you still cannot find the answer to your question, call your primary support person.
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